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Questions? Help@Geologie.com

Questions? Help@Geologie.com

General

I'm really not too familiar with skincare. Is Geologie for me?

100%. We’ve all had a different discovery moment in skincare and we want Geologie to be that for you. We’ve built the Geologie experience to be simple, easy, satisfying and, above all else, effective. It works and it should be the only thing you need to step into the game.

I already have a skincare regimen. Is Geologie for me?

Our product mission is to make the very best skincare products on the market – at any price and for anyone. Give us a try and compare it to what you’re currently using. Then let us know what you think. As someone who’s already well versed in skincare, your opinion is incredibly important to us and we want to hear it. We think you’ll be impressed.

Products & Instructions

Are your products all natural?

Our products are produced in a cGMP compliant manufacturing facility certified by the FDA to produce Cosmetics, Health & Beauty Care, OTC and Natural Products. Our primary focus is on efficacy, we believe less is more, and when it comes to ingredients we use all natural whenever we can.

Are your products ever tested on animals?

Absolutely not.

How will I know that I received the right products for me?

Try them out! Each of the products you receive and the combination of those products together has been calibrated based on your answers to our diagnostic. We’ve done the hard work to ensure that you don’t have to wade through a sea to find the right fit for you. If you’re not sure that the products are the right ones for you or are experiencing any type of reaction to them whatsoever then, first, stop using them and then reach out to us and let us know. We’ll work hard with you one-on-one to make sure that your products are perfect for you–and yes, we’d be happy to send you something else for free to get you dialed in.

Do you offer fragrance-free products

Yes. In fact, ALL of our products for customers who profile with any kind of sensitive skin are fragrance-free and most of our other products are fragrance-free too. In our products that do feature a fragrance, we only use all-natural, 100% organic essential oils that we’ve sourced from Northern California.

Do you use parabens, phthalates, sulphates or other controversial ingredients in your formulations?

Absolutely not. There’s no need. Our formulations feature only time-tested, proven active ingredients in clean, simple bases and our ingredient lists are some of the very shortest in the industry. Everything you need and nothing you don’t.

What if I experience some form of irritation after using your products?

First, stop using them immediately and then get in touch with us immediately via help@geologie.com. Some irritation is completely natural and can occur while your skin acclimates to the powerful active ingredients in our products–and it’s also possible that you’ll respond better to a different Geologie regimen that’s a better fit for you. So we want to know as soon as possible if you’re having an issue so we can help you determine the best next steps.

I lost the instructions that came with my set - what do I do?

Contact us and we’ll email them to you. Your regimen is specific to you and we want to make sure you have exactly the right instructions.

Payment & Subscriptions

When do you make it clear that I'm subscribed?

Subscriptions are about convenience and we only want you to get what you want, when you want it. So before and during your trial here are the moments where we make subscription clear:

1. Before you take the diagnostic, on the page that says "How Geologie Works."

2. During checkout, before you finalize your purchase.

3. In the order confirmation email for your trial purchase (see the section titled "No Hassle Subscriptions").

4. Within 3-7 days before your next order is up, we always write to let you know the exact date of your next order and remind you of all your options. (We even take special measures to ensure that this is delivered to your primary inbox and not a Promotions or Update tab – and if you don't open the first one we send a second one to follow up!).

Charging orders that our guys don't want serves no one. As the company we incur a wide variety of costs on unwanted orders (transaction fees, shipping, and customer service just to name a few) and, much worse, we end up with bummed out customers.

So we do our level best to avoid this. If you don't want a subscription, for any reason, we don't want you to have one. You can always buy a la carte, and if you prefer that we prefer that too!

Finally, we get it – some companies in our industry and others give subscriptions a bad name by deceptive practices, poor customer service and by making cancellation difficult. We are the opposite of that and we ONLY want you to get what you want, when you want it – and we want to be 100% clear to you, all the time.

After my trial has ended, how much do the full sets cost?

A complete listing of the full set prices are below. Our no-hassle subscriptions are easy to manage and you can pause, cancel or skip an order anytime.

90-Day Complete Set: $148 Includes two bottles of Face Wash, one Day Cream, one Night Cream and one Eye Cream

90-Day AM + PM Regimens: $120 Includes two bottles of Face Wash, one Day Cream, one Night Cream (does not include Eye Cream)

PM Regimen + Eye Cream: $112 Includes one bottle of Face Wash, one Night Cream and one Eye Cream 90-Day

PM Regimen Only: $76 Includes one bottle of Face Wash and one Night Cream

AM Regimen + Eye Cream: $98 Includes one bottle of Face Wash, one Day Cream and one Eye Cream 90-Day

AM Regimen Only: $66 Includes one bottle of Face Wash and one Day Cream

Looking for something else? NP. If you're looking for some other configuration or have any other requests, let us know. We'll customize something special for you.

May I discontinue after my 30-day trial purchase?

Yes, of course. You can discontinue at any time. Feel free to log-in to your account to delay your next delivery or cancel your subscription. Or just send us a note and we'll take care of it for you. No hassles.

May I choose to continue my subscription with just the products that I prefer?

Yep, certainly. Our 30-day sets only come in complete sets so you can enjoy the full experience first and so that we can ensure that your personalized products are working perfectly for you. After that you can choose the combination of products that are right for you.

I'd love one cleanser for my shower and another for my sink - is that possible?

Yep. It’s how guys work. So all of our trial sets and most of our full-size sets come with two cleansers: one for the shower and another for the sink, for complete care, day and night.

Can I purchase individual products withOUT subscription?

Yes! Just login to your account and click "Shop My Products" to buy individual full-sized bottles or travel sets. The prices for each product in your regimen are as follows:

Everyday Face Wash (2 Bottles): $25 USD

Vital Morning Face Cream: $55

Repairing Night Cream: $65 USD

Nourishing Eye Cream: $45 USD

Travel Set: $45 USD

Contact & Customer Service

How can I contact you?

Please reach out directly, right now, via help@geologie.com. We love to hear your questions and we answer everything. Get in touch!

I'm a member of the press and want to learn more about Geologie. What's next?

Contact us! We’d love to hear from you and we’d love to share the story and mission of Geologie with you.

Shipping & Returns

Is shipping free?

Yes, shipping is always free within the US! And we'll also pay for return shipping. Making sure you're happy is important to us.

For all international shipping rates please see the International section below that pertains to your country.

What is your refund and return policy?

If you're not happy with your 30-day trial set within 14 days of receiving it just send an email to help@geologie.com and we'll take care of your refund. We may require that your unused product be returned to us and will refund your purchase within 7 days of receiving your return.

On 90-Day Regimens or other Full Size orders in the US, we offer returns within the first 7 days of receiving the package, with a $14 restocking fee. The package must be UNOPENED and returned using the return label we provide to you.

On 90-Day Regimens outside of the US, we are not able to offer returns or refunds after the order has shipped.

International Shipping and Returns

Canada

Yes we're shipping to Canada now! This is what you need to know.


All deliveries to Canada are handled by Canada Post and usually deliver within 7-14 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $7 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are charged at the time of purchase and are roughly 5-15% (depending on province) of the purchase price.


We DO offer a 14-day money back guarantee on all 30-Day trial purchases but we do NOT offer returns on any full-sized 90-Day sets that have already shipped out.


Got it? Let us know if you have any questions!

The United Kingdom

Yes we're shipping to The United Kingdom now! This is what you need to know.


All deliveries to The United Kingdom are handled by Hermes and usually deliver within 7-14 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $8.92 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are charged at the time of purchase and are roughly 20% of the purchase price.


We DO offer a 14-day money back guarantee on all 30-Day trial purchases but we do NOT offer returns on any full-sized 90-Day sets that have already shipped out.


Got it? Let us know if you have any questions!

Australia

Yes we're shipping to Australia now! This is what you need to know.


All deliveries to Australia are handled by Australian Post and usually deliver within 7-14 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $16.66 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are usually charged at the time of purchase but you're in luck because there are currently NO duties and taxes on our products to Australia!


We DO offer a 14-day money back guarantee on all 30-Day trial purchases but we do NOT offer returns on any full-sized 90-Day sets that have already shipped out.


Got it? Let us know if you have any questions!

Western Europe

Yes we're shipping to Western Europe now! This is what you need to know.


All deliveries to Western Europe are handled by a variety of couriers and local post authorities (depending on country and region) and usually deliver within 7-14 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $15.69 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are charged at the time of purchase and are roughly 20-25% of the purchase price.


We DO offer a 14-day money back guarantee on all 30-Day trial purchases but we do NOT offer returns on any full-sized 90-Day sets that have already shipped out.


Got it? Let us know if you have any questions!


What countries does this include?

BELGIUM, DENMARK, FRANCE, GERMANY, ITALY, MONACO, NETHERLANDS, SPAIN

Ireland, Russia, South Korea

Yes we're shipping to Ireland, Russia and South Korea now too! This is what you need to know.


All deliveries are handled by the local post authority in each country and usually deliver within 7-14 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $20-30 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


In these countries all duties and taxes cannot be charged at the time of purchase so they will be charged at the time of arrival per your local authority.


We do NOT offer returns or refunds on any products that have already shipped out.


Got it? Let us know if you have any questions!


What countries does this include?


IRELAND, RUSSIA, SOUTH KOREA

The Rest of Europe

Yes we're shipping to the rest of Europe now too! This is what you need to know.


All deliveries are handled by the local post authority in each country and usually deliver within 10-18 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $20-30 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are charged at the time of purchase and are roughly 20-25% (or more) of the purchase price, but that does vary by each country.


We do NOT offer returns or refunds on any products that have already shipped out to the rest of Europe.


Got it? Let us know if you have any questions!


What countries does this include?

ARMENIA, AUSTRIA, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, ESTONIA, FINLAND, GREECE, GUERNSEY, HUNGARY, JERSEY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NORWAY, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN, SWITZERLAND

Mexico

Yes we're shipping to Mexico now! This is what you need to know.


All deliveries to Mexico are handled by Correos de Mexico and usually deliver within 7-14 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $12.28 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are charged at the time of purchase and should be 0% on all trial orders (or any order under $50 USD) and are roughly 22% of the purchase price of anything over 50%.


We DO offer a 14-day money back guarantee on all 30-Day trial purchases but we do NOT offer returns on any full-sized 90-Day sets that have already shipped out.


Got it? Let us know if you have any questions!

Middle East

Yes we're shipping to Middle East now! This is what you need to know.


All deliveries to Middle East are handled by the local post authority in each country and usually deliver within 7-14 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $31.94 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are charged at the time of purchase and are roughly 10-40% of the purchase price and that does vary widely by each country.


We do NOT offer returns or refunds on any products that have already shipped out to the Middle East.


Got it? Let us know if you have any questions!


What countries does this include?

ISRAEL, OMAN, QATAR, SAUDI ARABIA, UNITED, ARAB EMIRATES

Asia

Yes we're shipping to Asia now! This is what you need to know.


All deliveries to Asia are handled by the local post authority in each country and usually deliver within 7-14 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $18.29 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are charged at the time of purchase and are roughly 10-30% of the purchase price, but that does vary widely by each country.


We do NOT offer returns or refunds on any products that have already shipped out to Asia.


Got it? Let us know if you have any questions!


What countries does this include?

CHINA, HONG KONG, INDIA, JAPAN, KOREA SOUTH, NEW ZEALAND, SINGAPORE, THAILAND

Latin America

Yes we're shipping to Latin America now! This is what you need to know.


All deliveries to Latin America are handled by the local post authority in each country and usually deliver within 7-17 business days (business days do not include weekends and holidays).


The shipping cost for our 30-Day trials is approximately $19.92 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are charged at the time of purchase and are roughly 20-30% (or more) of the purchase price, but that does vary by each country.


We do NOT offer returns or refunds on any products that have already shipped out to Latin America.


Got it? Let us know if you have any questions!


What countries does this include?

ANGUILLA, ANTIGUA & BARBUDA, ARGENTINA, ARUBA, BAHAMAS, BARBADOS, BELIZE, BERMUDA, BOLIVIA, BRAZIL, CAYMAN ISLANDS, CHILE, COLOMBIA, COSTA RICA, CUBA, DOMINICA, DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, FRENCH GUIANA, GUADELOUPE, GUATEMALA, GUYANA, HAITI, JAMAICA, MARTINIQUE, NETHERLANDS ANTILLES, NICARAGUA, PANAMA, PARAGUAY, PERU, SURINAME, TRINIDAD AND TOBAGO, URUGUAY, VENEZUELA

Everywhere Else

Living some place more remote? Good for you. We'd love to join you. Here's what you need to know.


The shipping cost for our 30-Day trials is approximately $34.17 USD and for all full-sized 90-Day regimens (or any purchase over $100) shipping is FREE.


All duties and taxes are charged at the time of purchase and are roughly 10-60% of the purchase price, but that does vary widely by each country.


We do NOT offer returns or refunds on any products that have already shipped out.


Got it? Let us know if you have any questions!


What countries does this include?


AFGHANISTAN, ALBANIA, ALGERIA, ANDORRA, BAHRAIN, BANGLADESH, BENIN, BHUTAN, BOTSWANA, BURUNDI, CAMBODIA, CAMEROON, DJIBOUTI, EGYPT, ERITREA, ETHIOPIA, FIJI, GABON, GHANA, GIBRALTAR, ICELAND, INDONESIA, IRAQ, JORDAN, KENYA, KOSOVO, KUWAIT, LAOS, LEBANON, LIECHTENSTEIN, MADAGASCAR, MALAWI, MALAYSIA, MALI, MAURITIUS, REPUBLIC OF MONGOLIA, MOROCCO, MOZAMBIQUE, MYANMAR, NAMIBIA, NEPAL, NEW CALEDONIA, NIGER, NIGERIA, PAKISTAN, PAPUA NEW GUINEA, PHILIPPINES, RWANDA, SENEGAL, SEYCHELLES, SRI LANKA, SWAZILAND, TAIWAN, TANZANIA, TOGO, TURKEY, UGANDA, UKRAINE, ZAMBIA, ZIMBABWE

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